At Nomad Rentals, we strive to ensure your satisfaction with our campervan rental services. Please review our return and refund policy to understand your rights and responsibilities.
1. Reservation Cancellations:
- Cancellations made at least 50 days prior to the reserved start date are eligible for a full refund.
- 70% Refund: Cancellations made between 30 and 49 days before the start date will receive a 70% refund.
- 50% Refund: Cancellations made between 15 and 29 days before the start date will receive a 50% refund.
- No Refund: Cancellations made less than 15 days before the start date are non-refundable.
- No Refund: No refunds will be provided for early returns or unused days within the rental period.
3. Changes to Reservation Dates:
- Free Rescheduling: Changes to reservation dates are allowed up to 60 days before the start date without any additional fees, subject to availability.
- Fees Apply: Rescheduling within 59 days of the start date may incur a $50 fee per change, and changes are subject to availability.
4. Damages and Cleanliness:
- Security Deposit: A security deposit of $3200 is required upon pick-up. Damages, excessive cleaning fees, or missing items or costs incurred by Nomad resulting from your hire e.g an accident or damage to 3rd party property may be deducted from the deposit.
- Return in Clean Condition: Campervans must be returned in a reasonably clean condition. Excessive cleaning fees may apply if the camper requires more than standard cleaning.
- No Smoking or pets allowed in our vehicles.
- No driving off of sealed roads e.g No beaches etc.
5. Refund Processing:
- Timeline: Refunds, when applicable, will be processed within 7-14 business days from the date of cancellation or completion of the rental.
- Method: Refunds will be issued to the original payment method used during the reservation.
6. No-Show Policy:
- Non-Refundable: If you fail to pick up the reserved campervan without prior notice, you
7. Force Majeure:
- Unforeseen Circumstances: In cases of unforeseen circumstances such as natural disasters or other events beyond control, we may work with customers on a case-by-case basis to find a fair solution.
- We recommend that you purchase a comprehensive travel insurance policy before starting your NZ trip.
Need help?
Contact us at nomadham@gmail.com for questions related to refunds and returns.